NDIS Support, Made Simple

Low cost personal care and safety supports for assisted living

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NDIS Registration Info

The Sensory Specialist is an NDIS Registered Provider.

NDIS Registration Number: 4-JWHBZTC / 4050153438

We are registered for claims under the following Classes of Support:

0103 Assistive Products-Personal Care/Safety

0112 Assistive Equipment-Recreation

0123 Assistive Products-Household Tasks

🔹Self Managed Claims

Who is this for?

For NDIS Participants who manage their claims themselves and upload their own claims directly to the NDIS portal.

Option 1: Purchase from us and submit your claim to NDIS for reimbursement.

1. Add items to Cart 🛒 and checkout.

2. Pay upfront — your invoice will be emailed to you.

3. Upload the invoice to the NDIS portal to claim.

Option 2: Get NDIS to pay you first, then you pay us

1. Add items to Cart 🛒 and complete 'Request Invoice' section.

2. We'll email you an invoice - you upload this invoice to the NDIS portal.

3. NDIS pays you - you then pay this to us. Our Bank information (for direct transfer) and the Checkout link can be found on your Invoice. When lodging a self managed claim, the participant takes full responsibility for the claim.

🔹Plan Managed Claims

Who is this for?

For NDIS Participants who have a Plan Manager who organises their NDIS Claims for them. How to send my claim to my Plan Manager?

1. Add your items to cart 🛒.

2. Fill out the 'Request Invoice' section on the CART🛒 page.

3. We’ll email you a tax invoice. You forward this invoice to your Plan Manager's email address.

4. Your Plan Manager pays us directly (usually takes 3-5 days)

We’ll send you a confirmation email once your order once your Plan Manager has paid us.

Please allow up to 5 business days before contacting us about payment of your order - it can take several days for the funds to clear into our account.
🔹NDIA Agency Managed Claims

Who is this for?

For NDIS Participants who's plan is NDIA Agency Managed. This means you can only make claims through a registered NDIS provider - and the NDIS provider lodges the claim for you. How to complete an NDIA Agency Managed Claim?

1. Create an Invoice:

Add items to cart and complete the ‘Request Invoice’ section.

2. Complete a Service Agreement: Fill in the Online form below, or print off the PDF and email it to us:

Service Agreement: Online Form

Print PDF Service Agreement

Please note: We will only lodge NDIA Agency claims when directed to do so by the participant, their carer or allied health professional.
Am I eligible to claim with NDIS?

To be eligible to claim, you must be an NDIS participant with funding available in your Consumables budget. Your purchase must align with your plan goals and be considered reasonable and necessary to support your disability.

What can I claim?

Some low cost support items set out in Section 10 of NDIS, such as incontinence bedding & communication aids can be claimed under the Consumables budget. Eligibility depends on your individual plan and goals, and all claims must meet the NDIS criteria of being reasonable and necessary.

How long do claims take?

Depending on how your NDIS plan is managed, most claims are processed within 3–5 business days. Once payment is received, we’ll send you a confirmation email and dispatch your order.

NDIS Claims

NDIS purchases - important information

Items may be bought with NDIS funds only where they are reasonable and necessary for the participant, support disability-related goals, relate to daily living/safety, and are low-cost/low-risk (generally under $1,500). For guidance, see the NDIS Participant Purchasing Guide (Section 10).

We provide standard tax invoices for NDIS claims. We do not determine NDIS eligibility or provide clinical advice.

Some claims may require documentation from your allied health professional. If you are unsure of your elibility requirements, check with your allied health professional, plan manager or support coordinator for further information.

Please note: we do not hold or ship items until full payment has been received.

NDIS CLAIMS

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